There are no additional fees for LMS training, proctored assignments, or identity verification in online courses. Additional software may be required for proctored assignments and is provided to students at no charge. The software is also available on student computers on each campus for student use.
Online Course Procedures and FAQs
Contact Information
- Your first point of contact for help in your courses is your instructor. Use the directory or look on your syllabus to find your instructor's contact information.
- If your password for Blackboard or Cougar Web needs resetting, call IT at 706-771-4864.
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If you need help with the course list in Blackboard or other Blackboard features with which your instructor is not able to assist, please send an email to onlinelearning@augustatech.edu. Please include your student ID number.
Blackboard Resources
Netiquette (Network Etiquette) Guidelines – Let’s Keep It Professional!
- Always be respectful and courteous of others when using Online Communication (Email, Discussion Forums, Blogs, and so on.)
- Do not shout. All capital letters is considered SHOUTING.
- User proper spelling, grammar, and punctuation. What is appropriate for texting is not always appropriate for course communication.
- Do not use inappropriate language. What you post will be seen by others.
- Keep personal information private.
- Obey copyright laws.
Content Delivery Issues
For content delivery issues, the students should first attempt to contact the instructor. Should the issue not be resolved, they can then contact the office of the Director of Distance Education for assistance.
Textbooks
Check your syllabus or ask your instructor what textbook(s) will be needed for the course. The textbooks can be purchased through the Augusta Tech Campus Store.
Proctoring Forms
Tutoring and Learning Resources
- Success Center - Tutoring for all currently enrolled students
- Online Tutoring - Students can access Tutor.com 24_7, free of charge. Sign in to Blackboard and select the Tools link, then select Tutor.com.
- Note: Do not access Tutor.com outside of Blackboard or it will prompt you to create a paid account.
- Online Tutoring - Students who are active duty military or their K-12 dependents
- Refresher / Tutorial Videos-Khan Academy
Library Resources
Faculty and students participating in distance education courses have full access to the facilities of the library at Augusta Technical College and to libraries with which the College has a resource sharing agreement. Faculty and students may access library services online, as well as the Online Resources tab that is included in every Blackboard account.
Counseling Services
The Counseling Staff is available to work with students via phone and email as well as in person, so online students have access to counseling services.
Students who need academic or career counseling should contact:
Amy Laughter, Academic Counselor
(706) 771-4068
Email: alaughte@augustatech.edu
Building 1300, Room 240
Students with documented disabilities must register and request academic adjustments/services each term from:
Karissa Wright, Special Needs Disability Counselor
(706) 771-4067
Email: kdavis@augustatech.edu
Building 1300, Room 241
Students who register for a distance education course at the College receive a unique login based on the student's name and the student’s school identification. The individual identification numbers assigned to students allow them access to the single sign-on system used by the College. To ensure privacy, students must set up a multi-factor authentication step, so that they access a phone or email to get a code to enter upon login. Single sign-on and the multi-factor authentication process allow students access to the course content that resides within the College Learning Management System (LMS). Students have access to change their passwords at any time by answering secret security questions or contacting the IT Helpdesk.
In accordance with the Family Educational Rights and Privacy Act (FERPA), Augusta Technical College protects the privacy of students enrolled in Distance Education courses by ensuring the privacy and integrity of the communications and records used within the approved Learning Management System (LMS) course. Student access to online course content is protected by a unique and secure login and password. A secure grading system is provided. Access to student coursework is restricted to the instructor and LMS administrators.
Free Online Tutoring
Free Online Tutoring is an online tutoring service for students taking online and blended classes.
Online students are provided 10 hours of free online tutoring. Students who run out of free hours are encouraged to contact onlinelearning@augustatech.edu to request more free hours. Additional hours will be provided if the student’s hours were used for tutoring in an online class and the school limit has not been reached.
You can access free tutoring through your course on Blackboard. The Tutor.com page can be found within the Tools link on the left side navigation bar.
Features
- App - use the app to submit papers, retrieve returned papers, participate in live tutoring sessions, and submit offline questions
- Drop-In Tutoring - get help within minutes by posting math problems, English sentences, A&P notes, etc. on a whiteboard to go over with a tutor
- Writing Center - Submit an essay or a paragraph for feedback. Allow 48 hours per submission.
- Scheduled tutoring sessions – Make an appointment at least two days in advance to have an audio or video tutoring session.