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Certified Customer Service Specialist
Technical Certificate of Credit
Contact Information
Julie Langham
706-595-0166
Thomson Campus
| Entrance Dates: |
Fall, Winter, Spring, and Summer |
| Length of Program: |
One Quarter |
| Credit Hours Required for Graduation: |
15 |
Program Description
The age of service has arrived. People are experiencing rapid changes in technology information processing, career ladders, lifestyles and services. Companies are faced with the challenges to provide the best customer service and excellent quality standards possible. Total service assurance is the goal of many service providers today. Service jobs are increasing at a rapid rate in Georgia. The Technical College System of Georgia has designed a program to produce highly skilled employees for the service industry. Designed by service training professionals, the Certified Customer Service Specialist (CCSS) program will help provide a skilled workforce for Georgia's service, hospitality, medical, retail and other industries in which customer contact is a vital operation. The CCSS program provides training in the cores interpersonal and technical skills required to deliver exceptional service in a broad range of customer contact jobs. High school graduation or GED is required for graduation from this program.
Employment Opportunities
Entry level service industry/customer contact jobs.
| Curriculum Outline |
Credits |
| Occupational Courses |
15 |
| MKT |
161 |
Service Industry Business Environment |
2 |
| MKT |
162 |
Customer Contact Skills |
6 |
| MKT |
163 |
Computer Skills |
3 |
| MKT |
164 |
Business Skills |
3 |
| MKT |
165 |
Personal Effectiveness |
1 |
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